Refund and Return Policy

Ticket Refund Policy

Purchased tickets for AB matches are generally non-refundable. This also applies if the ticket holder is unable to attend or does not use the ticket.

Tickets for sporting events taking place on a specific date are not covered by the standard 14-day right of withdrawal.

If a match is rescheduled to a new date or time, the purchased ticket will generally remain valid. In the event of a significant change or cancellation, AB will contact the affected ticket holders directly with information about the available options.

Ticket and administration fees are non-refundable unless otherwise required by applicable law.

30-Day Return Policy

You have 30 days from the date of receipt to request a return. To be eligible, items must be in the same condition as received — unworn or unused, with tags attached, and in original packaging. Proof of purchase is required.

To initiate a return, contact us at info@ab.dk. Once your return is accepted, we will provide a return shipping label and instructions. Unsolicited returns will not be accepted.

Damages and Issues

Please inspect your order immediately upon receipt. If an item arrives defective, damaged, or incorrect, contact us straight away so we can evaluate the issue and arrange a prompt resolution.

Non-Returnable Items

The following items cannot be returned:

• Perishable goods (food, flowers, plants)
• Custom or personalised products (special orders)
• Sale items
• Gift cards

If you have questions about whether a specific item is eligible, please contact us before purchasing.

Exchanges

The fastest way to exchange an item is to return the original item and, once the return is approved, purchase the replacement separately.

EU 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. Items must meet the same condition requirements as above.

Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the transaction.

If more than 15 business days have passed since your return was approved, contact us at info@ab.dk.